ITgility places great importance on the protection of our customer's privacy and its obligations in accordance with the legal provisions in force.
When does ITgility collect personal information from you when:
you visit our website;
you create an account on our website;
you subscribe to our newsletters;
you share content on social networks such as Instagram, Facebook, Pinterest or Twitter using the hashtag #itgility or other hashtags we offer;
you are using the contact us forms;
you contact us, in particular when you call or submit a request to our Customer Service teams;
you have given your consent to third parties to send us personal information about you.
What information do we collect about you?
We consider that all information that could identify you directly or indirectly is "personal information". We may mainly collect the following personal information:
information about your identity, in particular your gender, last name, first names, address, telephone number, email addresses, date of birth or age;
technical information, in particular your IP address or information about how your device navigates through our website;
other information you provide when you contact us or we have received from external providers;
Why is your personal information collected?
Personal information may be collected mainly for the following purposes:
Website administration and improvement of the quality of service. This processing is necessary for the purposes of the legitimate interest referred to above;
Customer Relationship Management (CRM), in particular to help us get to know you better and to provide you with personalised offers about our products and services (in particular by email, by SMS, on social networks or any other medium and by displaying targeted ads on websites and on social networks), to manage your membership to our Loyalty program and to analyse and anticipate market trends in order to best meet your needs. For these purposes, we may perform segmentation operations based on your preferences, interests and purchases behavior, analyse your browsing and requests on our website or perform any other actions to better qualify our database. Creating an account allows us to personalise your customer experience but you can also place an order using the Guest Check Out option. This processing is made with your consent or necessary for the purposes of the legitimate interest referred to above;
Social interaction. This processing is made with your consent;
When appropriate, prevention and fraud detection, crime and litigation management. This processing is necessary for the purposes of the legitimate interest referred to above;
Managing your request (samples, giving advice, participation in a promotional operation, complaints, right to access, rectify, object and remove, etc.). This processing is necessary to process your request;
As otherwise permitted by law and/or if we need to notify to you from time to time.
Do we disclose your personal information?
We never sell nor rent your personal information with other companies for marketing purposes. The personal information we are collecting about you will be used by ITgility internally. Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with applicable regulations.
How will we protect the information about you?
ITgility takes appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorised parties.
This may include practices such as limited access by members of staff who, by virtue of their duties, are authorised to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, etc.).
How is the contents you share on social networks using our hashtags managed?
As a general rule:
Customer / prospect data will be kept for three years from the date of collection or after the last contact or the end of the commercial relationship, unless opposed by you. At the end of this three-year period, we may make contact with you again in order to find out whether or not you wish to continue to receive marketing approaches. If no clear positive answer is given by you, your data will be deleted or archived in accordance with the provisions in force.
What are your rights regarding your personal data and how to contact us?
If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.
In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:
By E-mailing a request to
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However we reserve the right not to respond to manifestly unfounded or excessive requests. In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.
Opting out of email communication
At any time, customers may opt out of our email communication through the links in our emails, including any booking confirmation email.
Changes to our Privacy Statement
As we strive to improve our products and services, we may revise our Privacy Statement from time to time. We encourage you to periodically consult this Privacy Statement. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Statement, clarins.co.za will notify affected customers by E-mail.
Revision date: 2020-06-19